Newton, MA, United States
We are seeking an experienced Level 3 technical support specialist who will thrive in our talented IT Team. This position is responsible for handling resolution to complex technical support issues while demonstrating excellent customer support skills.
Responsibilities
• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
• Configuration of our propriety software/ hardware solution.
• Provide training to clients in the use of system and applications as related to our products.
• Identify and correct or advise, on functional issues relating to our product solutions.
The ideal candidate will also possess the following skills
• Able to work independently and efficiently.
• Able to promptly answer support related email, phone calls and other electronic communications.
• Self-motivated, detail-oriented and organized.
• Experience with hardware and software issues.
• Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
Qualifications
• Minimum 5 years providing technical support at a Level 3 position.
• Strong problem solving skills with experience troubleshooting and isolating issues.
• Must be a self-starter and motivated individual who can quickly adjust priorities and maintain productivity.
Reasoning Ability
Must have the ability to solve practical and complex problems and deal with a variety of concrete variables in situations where only limited knowledge exists.
Computer Skills
To perform this job successfully, an individual must have fundamental knowledge of both MAC and PC Operating Systems, including OS 10.5, 10.6, Vista, XP and Windows 7. Skills must include device drivers, hardware, personal virus and firewalls, internet technologies, and diagnostic utilities.
Location
This position is based in Newton Upper Falls, Massachusetts. Our office is conveniently located on an MBTA bus route, and close to 95/128.
Apply Online
To apply for this position, please submit your resume to:
info@softwaresecure.com